Privacy Policy

Last Updated: April 20, 2024

At VividPlanet, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://vividplanet.com) or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Subscribe to our newsletter
• Contact us through our website or customer service
• Participate in promotions, surveys, or contests

This information may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (credit card number, banking information)
• Order history

1.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent
• Referring website address
• Search terms used to reach our site

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, gather information about users and visitors, and manage our marketing. Cookies are small files placed on your device that allow us to recognize your browser and remember certain information.

We use the following types of cookies:

• Essential cookies: Necessary for the site to function properly
• Functional cookies: Remember your preferences and settings
• Analytical cookies: Help us understand how visitors interact with our website
• Marketing cookies: Track visitors across websites to display relevant advertisements

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, some parts of the site may not function properly without cookies.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications if you have opted in
• Improve our website, products, and services
• Conduct research and analysis
• Detect, prevent, and address fraud or security issues
• Comply with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer service providers
• Marketing and analytics partners
• IT and cloud service providers

These service providers are only permitted to use your information for the specific purpose of performing services on our behalf and are required to protect your information.

3.2 Legal Requirements

We may disclose your information when we believe disclosure is appropriate to:

• Comply with applicable law, regulation, or legal process
• Enforce our agreements with you
• Protect the rights, property, or safety of VividPlanet, our customers, or others
• Prevent or investigate possible wrongdoing in connection with our services

3.3 Business Transfers

If VividPlanet is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, and third parties who have a business need to know. They are subject to confidentiality obligations and may be disciplined or their contract terminated if they fail to meet these obligations.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The period needed to provide you with our services
• Whether you have an account with us (we will retain your information while your account is active)
• Our legal obligations
• Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Update

You can access and update certain information about your account through your account settings on our website.

6.2 Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email we send. Even if you opt out of marketing communications, we will still send you transactional messages related to your purchases or account.

6.3 Cookies

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6.4 Additional Rights

Depending on your jurisdiction, you may have additional rights, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. International Data Transfers

VividPlanet is based in Thailand, and your information may be transferred to, stored, and processed in Thailand and other countries where our service providers maintain facilities. These countries may not have the same data protection laws as your country of residence.

When we transfer personal information outside of your country, we take steps to ensure that appropriate safeguards are in place to protect your information and to ensure that it is treated in accordance with this privacy policy.

8. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this privacy policy periodically.

If we make material changes to this policy, we will notify you through a notice on our website or by email before the changes become effective.

11. Contact Us