Refund Policy

Last Updated: April 20, 2024

At VividPlanet, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product, and we've created this Refund Policy to outline our procedures for returns, exchanges, and refunds.

1. Return Eligibility

1.1 Standard Returns

You may return most new, unused, and unopened items within 14 days of delivery for a full refund of the item price (excluding shipping costs). To be eligible for a return, your item must be:

• In the original packaging
• Unused and in the same condition that you received it
• Accompanied by the original receipt or proof of purchase
• Returned within 14 days of the delivery date

1.2 Exceptions

The following items cannot be returned:

• Personal care items (for hygiene reasons)
• Perishable goods
• Sale items marked as "Final Sale"
• Gift cards
• Downloadable software products
• Custom-made or personalized items

1.3 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We may request photos of the damaged items to process your claim. Damaged or defective items may be eligible for a refund or replacement without requiring return shipping.

2. Return Process

2.1 Initiating a Return

To start the return process:

1. Email our customer service team at returns@vividplanet.com with your order number and the items you wish to return
2. Include the reason for your return
3. We will provide you with a Return Authorization Number (RA#) and return instructions
4. Pack the item securely in its original packaging if possible
5. Include your RA# and order information inside the package
6. Ship the package to the address provided in the return instructions

2.2 Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where:

• The item received was damaged or defective
• You received an incorrect item
• A return is required due to our error

In these cases, we will provide a prepaid shipping label or reimburse your return shipping costs.

3. Refunds

3.1 Refund Processing Time

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If the return is approved:

• We will process your refund within 5 business days of receiving the returned item
• You will receive an email notification when your refund is processed
• Depending on your payment method and issuing bank, it may take an additional 5-10 business days for the refund to appear in your account

3.2 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

3.3 Partial Refunds

We may issue partial refunds in the following cases:

• Items returned with signs of use or wear
• Items returned without original packaging or accessories
• Items returned after the 14-day return window but within 30 days

4. Exchanges

If you need to exchange an item for a different size, color, or product, please follow these steps:

1. Initiate a return as described in Section 2
2. In your return request, specify that you would like an exchange and indicate the item you would prefer instead
3. We will process the exchange once we receive your returned item
4. If there is a price difference between the original item and the exchange item, we will either charge or credit the difference accordingly

5. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your credit card company or bank, as it may take some time for the refund to be officially posted
3. If you've completed these steps and still haven't received your refund, contact our customer service team at returns@vividplanet.com

6. Returns for International Orders

For international orders, the following additional conditions apply:

• Return shipping costs are the responsibility of the customer
• You may be responsible for customs fees, import taxes, or duties incurred during the return shipping process
• International returns may take 2-4 weeks to process due to customs and shipping times
• All other aspects of our standard return policy apply to international orders

7. Gift Returns

If you received an item as a gift, you may return it with the following considerations:

• You will need to provide proof of the gift (gift receipt, order number, or other verification)
• Refunds for gift returns will be issued as store credit to the recipient unless otherwise specified
• The gift giver will not be notified of the return

8. Sale Items

Items purchased during sales or promotions may be returned according to our standard return policy unless specifically marked as "Final Sale" or otherwise noted as non-returnable. Please note that special promotional discounts may not be applied to exchanges or future purchases made with store credit from returns.

9. Cancellations

9.1 Order Cancellations

You may request to cancel an order before it ships by contacting our customer service team immediately after placing your order. Once an order has been processed for shipping, it cannot be canceled, but you may return it according to our standard return policy.

9.2 Pre-Order and Backorder Cancellations

Pre-orders and backordered items may be canceled at any time before the item ships. Your payment method will be refunded in full.

10. Our Commitment to Sustainability

As an eco-friendly company, we strive to minimize waste while still offering fair return options. Returned items that cannot be resold as new may be:

• Donated to local charities
• Recycled through appropriate programs
• Offered at a discount in our "Renewed" section
• Repurposed or upcycled where possible

By returning items in their original condition and packaging, you help us maintain our commitment to sustainability.

11. Contact Us