Contact Us
We'd love to hear from you. Get in touch with our team.
Get in Touch
Have questions about our products, sustainability initiatives, or partnership opportunities? We're here to help.
Address
50/316 Bangkradee Circle, North Katiya, 00773, Thailand
Phone
+51740204750
contact@vividplanet.com
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Send Us a Message
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Frequently Asked Questions
How can I track my order?
+Once your order has been shipped, you'll receive an email with your tracking information. You can also track your order by logging into your account on our website and visiting the "Order History" section.
What is your return policy?
+We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the condition you received them. Please visit our Refund Policy page for complete details.
How do you verify that products are truly eco-friendly?
+We have a rigorous vetting process for all products on our platform. We require certifications from trusted environmental organizations, conduct material analysis, and evaluate the entire lifecycle of products from manufacturing to disposal before approving them for our store.
Do you ship internationally?
+Currently, we ship to all locations within Thailand. We're working on expanding our international shipping options and hope to offer this service soon. Please subscribe to our newsletter to stay updated on our shipping options.
How can I become a vendor on VividPlanet?
+We're always looking for eco-conscious brands to join our platform. Please email us at partners@vividplanet.com with information about your products, sustainability practices, and business details. Our team will review your submission and get back to you within 5 business days.